Privacy policy

Privacy Policy

This Privacy Policy describes how www.accentfloorsandwalls.co.uk (the “Site”, “we”, “us” or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Accent Floors & Walls is a trading name of Wood Panel Co Limited.

Company Details

Wood Panel Co Limited
Company number: 14517072
Registered office and trading address:
Unit 9, Bizspace Business Park, Birmingham, B11 2AL, United Kingdom
Email: hello@accentfloorsandwalls.co.uk

Collecting Personal Information

When you visit the Site, we collect information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Personal Information means any information that can identify an individual.

Device Information

  • Web browser version
  • IP address
  • Time zone
  • Cookie data
  • Pages or products viewed
  • Search terms
  • Interaction data

Purpose: To load the Site correctly and analyse usage to improve performance.

Source: Collected automatically via cookies, pixels, tags and similar technologies.

Disclosure: Shopify, Google Analytics, Google Ads, Microsoft Advertising.

Order Information

  • Name
  • Billing and delivery address
  • Payment information (processed securely by third-party providers)
  • Email address
  • Phone number

Purpose: Order fulfilment, payment processing, delivery, communication, fraud prevention, and marketing where consented.

Disclosure: Shopify, fulfilment systems (including Veeqo), payment providers such as PayPal and Klarna.

Customer Support Information

Collected to provide customer service and shared with platforms such as Shopify, Zendesk, Trustpilot or Yotpo where applicable.

Marketing Information

Collected when you opt in to marketing communications and shared with platforms such as Klaviyo.

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children.

Sharing Personal Information

We share Personal Information with service providers to operate our business and fulfil contracts with you. This includes Shopify, payment processors, delivery partners, analytics and advertising platforms.

We may also disclose information where required to comply with the law or protect our rights.

Behavioural Advertising

We use your Personal Information to provide targeted advertising and marketing communications.

Learn more at Network Advertising Initiative.

Opt-out links:

Using Personal Information

We use your Personal Information to provide products and services, process payments, ship orders, provide support, communicate with you, and send marketing where consented.

Lawful Basis (UK GDPR)

  • Your consent
  • Performance of a contract
  • Legal obligations
  • Legitimate interests

Retention

We retain Personal Information only as long as necessary to fulfil legal, contractual and operational obligations.

Automated Decision-Making

We do not use fully automated decision-making with legal or significant effects. Shopify uses limited automated fraud-prevention processes.

Your Rights

You have the right to access, correct, erase, restrict or object to processing of your Personal Information, and to data portability.

Contact us at hello@accentfloorsandwalls.co.uk.

Your data may be transferred outside the UK/EEA under approved safeguards. See Shopify GDPR information: here.

Cookies

We use cookies to operate and improve the Site.

  • Strictly Necessary Cookies
  • Analytics & Statistics Cookies
  • Marketing & Retargeting Cookies
  • Functional Cookies

You can manage cookies via our Cookie Consent Manager. Blocking cookies may affect Site functionality.

Learn more at www.allaboutcookies.org.

Do Not Track

We do not respond to “Do Not Track” browser signals due to lack of industry standard.

Changes

We may update this Privacy Policy from time to time. Updates will be posted on this page.

Contact

Email: hello@accentfloorsandwalls.co.uk
Post:
Wood Panel Co Limited
Unit 9, Bizspace Business Park
Birmingham, B11 2AL
United Kingdom

You also have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk

Last updated: February 2026