Frequently asked questions

Each flooring page has a calculator. Enter your room size in m² and it works out how many packs you need. You can also add wastage to allow for cuts: 10% for straight plank and 15% for herringbone. It's better to order slightly over than under. Unopened leftover packs can be returned, but a second order means a second delivery charge, and the boards may come from a different batch.

Laminate is the most popular for UK living spaces — durable, scratch-resistant, easy to fit, and the most cost-effective. LVT (luxury vinyl tile) is fully waterproof, ideal for kitchens and bathrooms. Engineered wood is real timber on top of a stable ply core — premium look, premium price. Order free samples and compare them side-by-side in the room they'll go in.

Yes. Flooring samples are free, up to five per order, and you just pay £1.99 postage. Wall panel samples are £3.99 each, plus the same £1.99 postage. Order from any product page, or browse our sample range.

Yes. Our products are manufactured using natural and natural-look materials, so colour, grain and tone vary between batches. If you're ordering for one project, order everything together so the cartons come from the same batch.

Yes. Our laminate and LVT are compatible with most UK underfloor heating systems, up to a 27°C surface temperature. Check the specification on the product page for the exact limit. Wall panels are fixed to the wall, so underfloor heating doesn't affect them.

Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, PayPal, Shop Pay, and Klarna (Pay in 3 or Pay in 30) where available.

Choose Klarna at checkout. You can split your order into 3 interest-free payments, or pay in 30 days, subject to Klarna's eligibility check. Klarna decides eligibility at checkout — there's nothing to apply for beforehand. See our Klarna page for full details.

Yes — we offer trade pricing for fitters, designers and architects. Visit our Trade page to apply for an account.

Same-day cancellations are usually possible if you email us before 5pm on the day of ordering: hello@accentfloorsandwalls.co.uk. After that we may have already passed the order to our courier and won't be able to recall it.

Yes. Choose Store my floor as your delivery option at checkout. You pay at today's price, including any offer that's on, and we'll hold your floor free of charge for up to three months. When your room is ready, we can send it out as soon as the next working day. See Store your floor for how it works.

Between 1 and 5 working days, depending on the product. Most flooring and acoustic slat panels arrive in 1 to 3 working days, and fluted and flat wall panels in 2 to 5. Orders placed at the weekend or on a bank holiday are processed on the next working day, and some areas, such as Cornwall and Devon, can take longer. Full details are in our Shipping policy.

We deliver flooring across the UK. If you're ordering to Northern Ireland, please contact us for a quote before you order. Wall panels are delivered within Great Britain only, so we can't send them to Northern Ireland.

Flooring delivery to mainland Scotland is £69 per order. Some postcodes, such as the Scottish Highlands and Islands and other islands, can cost more. If yours is one of them, we'll contact you with a quote before anything is sent, and if you'd rather not go ahead, we'll cancel your order and refund you in full.

Larger flooring orders come on a pallet, usually between 8am and 5pm on your delivery day, and smaller orders may come by courier. Fluted wall panels come by two-person delivery, and the delivery team will contact you to book a time. If you miss the delivery, a redelivery fee may apply. If your street or driveway would be hard for a large lorry to reach, tell us before you order and we'll check what's possible.

Where the courier offers tracking, we'll email you the details once your order is on its way. You can also see your order status in your account.

Our laminate flooring and wall panels are designed to be fitted by a competent DIY-er, and our installation guides take you through each one step by step. If you'd rather have a professional fit it, most local flooring fitters or carpenters can do the job, and the guides are useful to share with them in advance.

Yes. Leave the unopened packs lying flat in the room where they'll be fitted for at least 48 hours before you start, so the boards can adjust to the room's temperature and humidity. Your installation guide gives the exact conditions.

Leave a 10 mm gap around all walls and fixed objects, such as door frames and pipes, and use spacers to hold it while you fit. Runs longer than 9.5 m need a little extra; the installation guide explains how much.

It needs to be clean, dry and level to within 3 mm over 2 m, so fill any dips with levelling compound first. On concrete, lay a damp-proof membrane (DPM) before the underlay, overlapping the sheets by 200 mm and taping the joins.

With a high-strength grab adhesive, such as CT1 or No More Nails, on the back of each panel, plus the profile system that keeps every panel aligned with the next. The wall needs to be sound, flat and level. Let the panels acclimatise in the room for 24 to 48 hours first, and cut them with a fine-tooth hand saw or a circular saw.

Screw them straight to the wall through the acoustic felt, using about 15 screws (35 mm) per panel; screws that match the felt colour are the least visible. You can use construction adhesive instead. For even better sound absorption, fix 45 mm battens to the wall about 60 cm apart, fill between them with 45 mm mineral wool, then screw the panels to the battens.

For laminate: dry-mop or vacuum regularly, and damp-mop with a wood-floor-safe cleaner (never soak — water and laminate don't mix). Avoid steam mops. For slat wall panels: occasional dust with a soft cloth.

Wear warranties vary by product — typically 10 years for domestic use and 5 years for commercial. The warranty for each product is shown in the specification on its product page. If your product develops a wear-related defect under normal domestic use, contact us with your order number.

Check the packs as soon as they arrive. If anything is damaged, take photos and contact us within 24 hours of delivery: hello@accentfloorsandwalls.co.uk. We'll arrange a replacement or refund.

Yes. Let us know within 14 days of delivery, then send the packs back within a further 14 days. They need to be unopened, unused and in a condition we can resell.

Email us at hello@accentfloorsandwalls.co.uk with your order number before you send anything back, and we'll confirm the return and tell you where to send it. You arrange and pay for the return delivery, so please pack everything securely to protect it on the way.

When the packs arrive, we'll check them and let you know if any damage affects your refund. If your order had free delivery, we take £15 per carton off your refund to cover the original delivery. This doesn't affect your statutory rights. Full details are in our Refund Policy.