Delivery
Delivery
We deliver across the UK from our Birmingham warehouse. Here's what it costs, how long it takes and what to expect on the day.
- Free flooring delivery over £699 to England and Wales
- Pick your delivery date in the basket
- Deliveries Monday to Friday
- Tracking by email or text when your order is sent
What delivery costs
| What you're ordering | How it comes | England and Wales | Mainland Scotland | Usually arrives |
|---|---|---|---|---|
| FlooringLaminate, LVT and engineered wood | Pallet by lorry, or courier van for smaller orders | £49, free over £699 | £69 | 1–3 working days |
| Fluted wall panelsFlute, Flute Slat, Concave, Square and Triangle | Two-person delivery at a booked time | £29.95 | £45 | 2–5 working days |
| Flat wall panels | Courier | £49 | £64.99 | 2–5 working days |
| Acoustic slat panels | Courier | £19.95 | £19.95 | 1–3 working days |
| LED lighting | Courier | £3.99 | £3.99 | 1–3 working days |
| Underlay and accessories | Courier | £6.99 | £6.99 | 1–3 working days |
| SamplesFree flooring samples, up to five per order. Panel samples £3.99 each. | Royal Mail | £1.99 per order | £1.99 per order | 1–2 working days |
Charges are per order. Free delivery over £699 is for flooring delivered to England and Wales. Some Highlands, island and remote postcodes cost extra: see Scotland, islands and Northern Ireland. Orders placed at a weekend or on a bank holiday are processed on the next working day.
How delivery works
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Choose your date
Ordering flooring? Pick a delivery date in the basket. The earliest is usually two working days away. Order before 12pm on a working day and you can choose the next working day: we always try, and if we can't make it we'll contact you to rearrange. Wall panels go with a booked delivery service, so we'll arrange the time with you.
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We send it on its way
We confirm your delivery date before your order leaves us, then email or text you a tracking number as soon as it's sent.
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On the day
Deliveries are Monday to Friday. Pallets usually arrive between 8am and 5pm, and panel deliveries come at the time we've booked. Someone needs to be in to receive your order.
Can a lorry reach you?
Flooring usually comes on a pallet by lorry. Before you order, check that:
- There's room for a large lorry to stop outside, about the size of a fire engine
- The way in has no weight or width limits, low bridges or very tight turns
- You have a dry space indoors for the packs
- Someone will be in to receive it
If access is tricky, tell us at checkout or call us before you order, and we'll arrange a suitable service.
When it arrives
Check your delivery before you sign for it. If anything is damaged, note it on the delivery paperwork, take photos and tell us within 24 hours of delivery.
Keep flooring packs flat, indoors and dry until you fit them, and have a look at our installation guides before you start.
Scotland, islands and Northern Ireland
Mainland Scotland: flooring is £69 per order, fluted wall panels £45, flat wall panels £64.99 and acoustic slat panels £19.95. Wall panel deliveries to Scotland can take up to 7–10 working days.
Highlands, islands and remote areas: some postcodes are outside our carriers' standard mainland service and cost extra for flooring and wall panels. If yours is one of them, we'll contact you within one working day of your order with a quote. Nothing is sent until you've agreed it, and if you'd rather not go ahead, we'll cancel your order and refund you in full.
Postcodes: AB36–38, AB41–45, AB51–56, FK17–21, HS, IV, KA27–28, KW, PA20–38, PA41–49, PA60–78, PH15–26, PH30–44, PH49–50, ZE, IM, TR21–25, GY, JE
Northern Ireland: we deliver flooring to Northern Ireland, but we can't send wall panels there. Please contact us for a quote before you order.
Samples and lighting go at their standard rates to every UK address. Discount codes can't be used on orders to Northern Ireland, the Highlands and islands or the postcodes above.
Delivery questions
More questions? See our FAQDo you deliver at weekends?
No, we deliver Monday to Friday. Orders placed at a weekend or on a bank holiday are processed on the next working day.
Can I have next-day delivery?
For flooring ordered before 12pm on a working day, you can choose the next working day in the basket. We always try, but it isn't guaranteed. If we can't make it, we'll contact you to rearrange.
Can you give me a time slot?
Pallet deliveries usually arrive between 8am and 5pm on your delivery day. Wall panel deliveries come at the time we've booked with you.
What happens if I'm not in?
Someone needs to be available to accept the delivery. If it's missed, a redelivery fee may apply.
How do I track my order?
We email or text you a tracking number as soon as your order is sent.
Can you hold my floor until I'm ready?
Yes. Choose Store my floor at checkout and we'll keep it for up to three months, free of charge. How Store your floor works.
What if something arrives damaged?
Note it on the delivery paperwork, take photos and tell us within 24 hours of delivery. Call 0121 387 8717 or email hello@accentfloorsandwalls.co.uk.
How much are samples?
Flooring samples are free, up to five per order, and panel samples are £3.99 each. Postage is £1.99 per order.
Not ready for your floor yet?
Buy at today's price and we'll hold it free for up to three months, ready to send when your room is.
Questions about delivery?
Lines are open Monday to Friday, 9am to 5pm. Tell us your postcode and what you're ordering, and we'll tell you exactly what to expect.