Fast, Flexible Delivery
Start your flooring transformation as soon as you’re ready, thanks to our speedy delivery service.
We know you won’t want to rearrange your diary to wait for your new floor to arrive, which is why we let you pick a delivery date that suits your schedule.
How It Works
Choose Your Dream Floor
Discover our collection of beautiful floors and find your perfect match.
Choose Your Delivery Date
Pick a convenient day to receive your order.
Stay in the Know
Get a text and email with your two-hour delivery window.
Questions about delivery?
See below for delivery options, your delivery checklist and FAQs.
Delivery
Delivery Costs & Services
We deliver to UK addresses, including Northern Ireland.
We offer next-day delivery*, standard delivery and a bespoke delivery service for properties with restricted access. Both standard and bespoke delivery can take up to 4 working days depending on your location.
Standard delivery - £39.95.
Bespoke delivery - £39.95. Choose this option if a vehicle the size of a fire engine will have problems parking on and/or accessing your road. If you’re unsure if bespoke delivery is right for you, please contact our customer support team on 0121 387 8717.
Looking for next-day delivery? Orders must be placed before 12pm to be guaranteed for delivery on the next working day. Any orders placed over the weekend or on bank holidays will be processed on the first working day of the following week for delivery the following working day.
*Our delivery partner does not offer next-day delivery to Cornwall or Devon. Please allow 5-7 working days for delivery to these areas.
Your Delivery Checklist
There are a few important things to bear in mind when it comes to your delivery. Follow this handy checklist to make sure you’re all set for the big day.
When You Order
To help us make sure your delivery runs smoothly, please consider the following question:
Would a vehicle the size of a fire engine have problems parking on and/or accessing your road or driveway?
If your answer is ‘Yes’, just select ‘Bespoke Delivery’ at checkout and we’ll plan ahead so we can deliver your beautiful new flooring.
Please note, if access to your property is restricted and you don’t select bespoke delivery at checkout, the delivery may fail. If this happens, a redelivery fee will apply.
Avoid any delays by providing delivery instructions in the order comment box at checkout.
Get Ready to Receive Your New Flooring
Keep an eye out for your two-hour delivery window notification and make sure you’re in to accept your flooring. If you’re not in when your driver arrives with your order, you may be charged a redelivery fee.
After Delivery
Make sure you’re happy with the order and that everything is in tip-top condition.
Talk about your brand
Share information about your brand with your customers. Describe a product, make announcements, or welcome customers to your store.
Delivery FAQs
Before delivery
How long can you hold my floor for?
We’ll hold your floor for up to three months, free of charge!
Collapsible row
We’ll hold your floor for up to three months, free of charge!
Collapsible row
We’ll hold your floor for up to three months, free of charge!
Collapsible row
We’ll hold your floor for up to three months, free of charge!
Delivery day
Collapsible row
Depending on the size of your order, your flooring will either be placed on pallets and delivered by a Heavy Goods Vehicle, or each pack will be bubble wrapped and sent with a courier in a van. Please read and reply to the questions detailed on your order confirmation or contact us in advance if you have restricted access which limits the size of the vehicle we can send. This will help us plan accordingly to prevent any delivery delays.
Collapsible row
Depending on the size of your order, your flooring will either be placed on pallets and delivered by a Heavy Goods Vehicle, or each pack will be bubble wrapped and sent with a courier in a van. Please read and reply to the questions detailed on your order confirmation or contact us in advance if you have restricted access which limits the size of the vehicle we can send. This will help us plan accordingly to prevent any delivery delays.
Collapsible row
Depending on the size of your order, your flooring will either be placed on pallets and delivered by a Heavy Goods Vehicle, or each pack will be bubble wrapped and sent with a courier in a van. Please read and reply to the questions detailed on your order confirmation or contact us in advance if you have restricted access which limits the size of the vehicle we can send. This will help us plan accordingly to prevent any delivery delays.
Collapsible row
Depending on the size of your order, your flooring will either be placed on pallets and delivered by a Heavy Goods Vehicle, or each pack will be bubble wrapped and sent with a courier in a van. Please read and reply to the questions detailed on your order confirmation or contact us in advance if you have restricted access which limits the size of the vehicle we can send. This will help us plan accordingly to prevent any delivery delays.
After delivery
Collapsible row
Depending on the size of your order, your flooring will either be placed on pallets and delivered by a Heavy Goods Vehicle, or each pack will be bubble wrapped and sent with a courier in a van. Please read and reply to the questions detailed on your order confirmation or contact us in advance if you have restricted access which limits the size of the vehicle we can send. This will help us plan accordingly to prevent any delivery delays.
Collapsible row
Depending on the size of your order, your flooring will either be placed on pallets and delivered by a Heavy Goods Vehicle, or each pack will be bubble wrapped and sent with a courier in a van. Please read and reply to the questions detailed on your order confirmation or contact us in advance if you have restricted access which limits the size of the vehicle we can send. This will help us plan accordingly to prevent any delivery delays.
Collapsible row
Depending on the size of your order, your flooring will either be placed on pallets and delivered by a Heavy Goods Vehicle, or each pack will be bubble wrapped and sent with a courier in a van. Please read and reply to the questions detailed on your order confirmation or contact us in advance if you have restricted access which limits the size of the vehicle we can send. This will help us plan accordingly to prevent any delivery delays.
Collapsible row
Depending on the size of your order, your flooring will either be placed on pallets and delivered by a Heavy Goods Vehicle, or each pack will be bubble wrapped and sent with a courier in a van. Please read and reply to the questions detailed on your order confirmation or contact us in advance if you have restricted access which limits the size of the vehicle we can send. This will help us plan accordingly to prevent any delivery delays.