Terms of service
TERMS OF SERVICE
Accent Floors & Walls
Thank you for visiting the Accent Floors & Walls website at www.accentfloorsandwalls.co.uk (the Website). Please read and check that you agree with the following terms of use (the Terms) before you use or buy anything from the Website. The Terms are a contract that you enter into with us. We recommend you print a copy of these Terms for future reference.
The Website is operated by Wood Panel Co Limited which trades as Accent Floors & Walls. The terms we, us, our, Accent Floors & Walls and Wood Panel Co all refer to Wood Panel Co Limited.
We are an English company with registered number 14517072 and registered office/business address at Unit 9, Bizspace Business Park, Birmingham, B11 2AL, United Kingdom.
These Terms apply only to customers who are consumers. If you are a trade or business customer, please contact us separately to obtain the relevant trade terms and conditions.
Communications
Questions about these Terms should be sent to us by email at hello@accentfloorsandwalls.co.uk or via our contact form.
If you would like these Terms in another format (for example, audio or large print), please contact us at hello@accentfloorsandwalls.co.uk.
We may contact you by phone, text, email or post using the contact details you have provided to us.
Overview
These Terms apply to your use of the Website including all information, tools, services and products available on or via the Website. By using the Website or placing an order with us, you agree to accept and be bound by these Terms and any additional policies referred to in them, including our Privacy Policy (which includes our Cookie Policy), Shipping Policy, Refund Policy, and Social Media Policy (where applicable), each made available on the Website.
We may transfer our rights and obligations under these Terms to another organisation. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these Terms.
We may update, change or replace any part of these Terms by posting updates on the Website. You should check this page periodically. Continued use of the Website after changes are posted constitutes acceptance.
The Terms apply to all users of the Website. The Terms are split into three parts: Part One (purchase of products), Part Two (Website use), and Part Three (general terms).
PART ONE – PURCHASE OF PRODUCTS FROM ACCENT FLOORS & WALLS
Your privacy and personal information
Our Privacy Policy (including our Cookie Policy) explains what personal information we collect, how and why we use it, and your rights.
Ordering products from us
This is how a legally binding contract for the purchase of products (the Contract) is made between you and us:
- You place an order on the Website by adding products to your cart and proceeding to checkout. Please review your order carefully before submitting payment.
- When you place your order, we will acknowledge it by email (and in some circumstances by text). This acknowledgement does not mean your order has been accepted.
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We may contact you to say that we do not accept your order. This is typically for the following reasons:
- the products are unavailable;
- we cannot authorise your payment;
- you are not allowed to buy the products from us;
- we are not allowed to sell the products to you;
- you have ordered too many products; or
- there has been a mistake on the pricing or description of the products.
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- We will accept your order when we email you to confirm acceptance/dispatch (the Confirmation Email). At that point, the Contract is legally binding and we will dispatch the products.
We reserve the right (but are not obliged) to limit sales to any person, geographic region or jurisdiction and to limit quantities.
Right to cancel (consumer right)
You have the right to cancel the Contract within 14 days without giving any reason (the Cancellation Period).
The Cancellation Period expires 14 days from the day you (or a person you nominate) acquire physical possession of the goods.
To use your right to cancel, you must inform us of your decision by a clear statement using the contact details above before the Cancellation Period expires.
In practical terms, we also operate a 30-day returns process for unwanted goods, described in our Refund Policy. Your statutory rights are not affected.
Effects of cancellation
If you cancel the Contract, we will refund you all payments received, including the costs of standard delivery. If you chose a more expensive type of delivery, we will not refund the difference between standard delivery and the more expensive type.
We may make a deduction from the refund for any reduction in the value of the products supplied, if the reduction is due to unnecessary handling.
Refunds will be made as soon as possible and no later than 14 days after the day we receive the returned products (or evidence of return). Refunds are made using the same payment method used for the initial transaction unless expressly agreed otherwise.
You must return cancelled goods to us well packaged and, where possible, in original packaging so they arrive in original condition.
Accuracy of billing and account information
You agree to provide current, complete and accurate purchase and account information and to promptly update it.
Delivery
We use parcel and pallet carriers (which may include Parcelforce / Royal Mail, pallet networks, or equivalent carriers depending on product size and destination).
The estimated delivery date will be set out at checkout and/or in the Confirmation Email. If something happens outside our control affecting delivery, we will provide a revised estimate.
Delivery takes place at the address specified by you. If we cannot deliver within 30 days of the Confirmation Email, we will inform you, cancel the order and refund you.
If nobody is available to take delivery, you must contact us promptly.
Risk passes to you when you (or your nominated person) take possession of the goods.
Installation booking warning: Do not book installation, trades, fitters or related services until you have received the goods and inspected them. We do not reimburse third-party installation or fitting costs.
Payment
For customers in the UK, prices are in GBP (£) and include VAT where applicable (delivery charges may be additional depending on the checkout selection).
We accept: Visa, Mastercard, Maestro, American Express, Apple Pay, PayPal, Shop Pay, and Klarna (where available at checkout). All payments must be authorised by the card issuer.
If we cannot supply certain products, we will contact you and refund any payment taken for those products (or offer a reasonable alternative).
If payment is not received and you have received goods, you must either pay within 14 days or return the goods within 30 days (unused and with reasonable care). If you do not pay and fail to return them, we may collect the goods at your expense.
Klarna
Where offered, Klarna payment options are provided in cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden.
Klarna’s Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply.
Your personal data is handled in accordance with applicable data protection law and in accordance with Klarna’s privacy statement. Klarna’s user terms and further information are made available through Klarna at checkout and on Klarna’s website.
Nature of the products and statutory rights
The Consumer Rights Act 2015 gives you statutory rights. Products must be as described, fit for purpose and of satisfactory quality. We are under a legal duty to supply products that conform with the Contract.
Product descriptions, images, variations and tolerances
Product descriptions, specifications and pricing may change at any time without notice. We may discontinue products at any time.
Packaging may differ from images shown.
Images are illustrative and we cannot guarantee your device displays colour accurately.
Because many products are manufactured and/or use natural or textured finishes, you acknowledge and accept:
- colour, tone, grain, sheen and texture variation;
- batch-to-batch variation;
- manufacturing tolerances, including dimensional tolerances (typically up to ±2–3 mm, depending on product); and
- that these do not constitute defects if the product remains fit for purpose and of satisfactory quality.
If we cannot supply a product, we may substitute with an alternative of equal or better standard/value. Where practicable, we will inform you. You may refuse substitutes and receive a refund or replacement as offered.
Samples
Samples are provided for guidance only. Samples are representative and do not guarantee an exact match to production batches, including colour, grain, texture or finish.
Unless faulty, samples are non-returnable.
Installation responsibility (flooring and panels)
You are responsible for ensuring products are suitable for your intended use and environment, including:
- correct substrate preparation and condition;
- acclimatisation (where applicable);
- correct adhesives, fixings and installation method;
- correct expansion gaps and tolerances;
- moisture, temperature and ventilation suitability; and
- compliance with any installation guidance supplied.
We are not liable for damage, failure, defects or losses arising from incorrect installation, unsuitable site conditions, improper preparation, third-party fitting, or failure to follow installation guidance.
Faulty products
If your products are faulty, please contact us using the contact details above.
Your remedies depend on how long you have owned the goods and the nature of the fault. In particular, you may have:
- a right to reject within 30 days in many cases;
- rights to repair or replacement; and
- further remedies in law.
We do not reimburse third-party installation or fitting costs.
Retention of title
Goods remain the property of Wood Panel Co Limited until paid for in full.
End of the Contract
If the Contract ends it will not affect our right to receive any money you owe. Obligations and liabilities incurred prior to termination survive termination.
PART TWO – YOUR USE OF THE WEBSITE
Account details
You must keep account credentials confidential. We may disable accounts or passwords if we reasonably believe you have breached these Terms.
Intellectual property
We own or license all intellectual property rights in the Website and its content, including designs. You may print one copy for personal use. You must not use Website content for commercial purposes without a licence.
Do not rely on information on this site
Website content is provided for general information only and is not advice. We make no guarantees the Website content is accurate, complete or up to date.
Your use of the Website and security
You are responsible for configuring your device and using virus protection. We do not guarantee the Website will be secure or free from bugs/viruses.
You must not misuse the Website, attempt unauthorised access, or attack the Website. Breach may be reported under the Computer Misuse Act 1990.
Third-party links
Links to third-party websites are provided for information only. We have no control over their contents and accept no responsibility.
Linking to the Website
You may link to our home page and product pages fairly and legally. We may withdraw permission at any time. You must not frame the Website or imply endorsement.
Comments, feedback and submissions
If you send feedback, suggestions or other materials, you agree we may use them without restriction and without compensation. We are not obliged to keep them confidential.
Errors, inaccuracies and omissions
We may correct errors and change or update information (including after an order is submitted) where information is inaccurate.
Prohibited uses
You must not use the Website or its content for unlawful purposes, to infringe intellectual property, to harass or discriminate, to transmit malware, to scrape data, or to interfere with security features. We may terminate access for violations.
PART THREE – GENERAL TERMS
Liability
We do not exclude or limit liability where it would be unlawful to do so, including for death/personal injury caused by negligence, fraud, or fraudulent misrepresentation.
You agree not to use the Website for commercial or business purposes. We have no liability to you for loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not accept liability for consequential loss of profit or indirect losses. You should not book installation until goods are received and inspected.
Products are designed to comply with relevant UK legislation. We cannot warrant compliance outside the UK.
Force majeure
We are not liable for delay or failure to perform caused by events beyond our reasonable control, including (without limitation) courier or freight disruption, port/customs delays, supplier failure, shortage of materials, strikes, industrial action, power or internet outages, extreme weather, or acts of government.
Entire agreement
These Terms constitute the entire agreement and supersede prior understandings.
No waiver
Failure to enforce a right is not a waiver of that right.
No partnership
Nothing in these Terms creates a partnership, joint venture or agency.
Severability
If any provision is invalid or unenforceable, it is deemed deleted and the rest remains effective.
Third party rights
No one other than you and us has any right to enforce these Terms.
Disputes and governing law
We will try to resolve disputes quickly and efficiently. If you are unhappy, contact hello@accentfloorsandwalls.co.uk.
If we cannot resolve a dispute directly, we will provide information about alternative dispute resolution where required.
The laws of England and Wales apply. The courts of England and Wales have exclusive jurisdiction.
Trading identity clarification
Accent Floors & Walls is a trading name of Wood Panel Co Limited (Company No. 14517072). All contracts are entered into with Wood Panel Co Limited.
End of Terms of Service